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Terms & Conditions

Consumer Terms

Effective Date: 25/04/2026
Company: GearGuard Ltd

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1. About Us

GearGuard Ltd supplies equipment, parts, and accessories for concrete batching plants and related machinery.

Contact:
Email: sales@gearguard.uk
Phone: 07732240692
Address: 81 Thamesdale, Whitby, Ellesmere Port, CH65 6QR

2. Orders

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel orders

  • Order confirmation does not guarantee acceptance (e.g. pricing errors, stock issues)

3. Pricing & Payment

  • All prices are listed in GBP (£) and exclude VAT - This is calculated in the checkout.

  • Payment must be made at checkout

  • We accept secure payments via:

    • PayPal

    • Klarna

    • Clearpay

    • Credit/Debit cards

We do not store full payment details.

4. Delivery

  • Delivery times are estimates and not guaranteed

  • Risk passes to you upon delivery

  • You must inspect goods on receipt and report damage within 48 hours

5. Product Information

  • We aim to ensure descriptions and images are accurate

  • Products may vary slightly due to manufacturing changes

  • Suitability of products for specific applications remains the customer’s responsibility
    All equipment must be installed and used in accordance with manufacturer guidelines and relevant safety regulations. GearGuard Ltd accepts no liability for improper installation or use.

6. Limitation of Liability

  • We are not liable for indirect or consequential losses (e.g. loss of production)

  • Our liability is limited to the value of the goods supplied

  • This does not affect your statutory rights under UK law

7. Intellectual Property

All website content (logos, text, images) remains the property of GearGuard Ltd and may not be reused without permission.

8. Governing Law

These terms are governed by the laws of England and Wales.

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RETURNS & REFUND POLICY

9. 30-Day Return Policy

You have the right to return items within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

10. Non-Returnable Items

Unless faulty, the following cannot be returned:

  • Used or installed items

  • Custom-made or special-order items

  • Perishable or consumable goods (if applicable)

11. How to Return an Item

To initiate a return:

  1. Contact us at returns@gearguard.uk

  2. Provide your order number and reason for return

  3. We will provide return instructions

Customers are responsible for return shipping costs unless the item is faulty.

12. Refunds

  • Refunds are processed once items are received and inspected

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 working days for processing

13. Faulty or Incorrect Items

If your item is:

  • Faulty

  • Damaged in transit

  • Incorrect

You must notify us within 48 hours of delivery.

We will:

  • Repair, replace, or refund the item

  • Cover reasonable return shipping costs

14. Warranty

Products supplied by GearGuard Ltd include a warranty period of 3 to 12 months, depending on the item.

Warranty covers:

  • Manufacturing defects

  • Faults under normal use

Warranty does not cover:

  • Wear and tear

  • Misuse or incorrect installation

  • Damage caused by external factors

Warranty claims are assessed on a case-by-case basis.

15. Your Legal Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015.

You are entitled to:

  • Goods that are as described

  • Goods of satisfactory quality

  • Goods fit for purpose
     

Trade/B2B Terms

Effective Date: 25/04/2026
Company: GearGuard Ltd

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1. Definitions

  • “Company” means GearGuard Ltd

  • “Customer” means any business, trade, or commercial entity purchasing goods or services

  • “Goods” means products supplied by the Company

  • “Services” means installation, maintenance, repair, or consultancy work

2. Basis of Contract

  • These terms apply to all B2B sales and services

  • Any conflicting terms from the Customer are excluded unless agreed in writing

  • Orders are only accepted once confirmed in writing by the Company

3. Pricing & Payment

  • All prices are exclusive of VAT unless stated otherwise

  • Payment terms: proforma, 30 day or at checkout. Invoices or 30 Day accounts must be agreed up-front, subject to credit.

  • Late payments may incur:

    • Interest under the Late Payment of Commercial Debts (Interest) Act 1998

    • Recovery costs

  • The Company reserves the right to suspend supply if payment terms are not met

4. Delivery & Risk

  • Delivery dates are estimates only

  • Risk passes on delivery

  • Title (ownership) does not pass until full payment is received

5. Retention of Title

All goods remain the property of GearGuard Ltd until paid in full.

We reserve the right to:

  • Recover goods if payment is not made

  • Enter premises (if necessary and lawful) to retrieve goods

6. Installation & Use

  • The Customer is responsible for ensuring:

    • Safe installation

    • Proper use in accordance with manufacturer guidance

    • Compliance with relevant regulations (e.g. HSE requirements)

  • GearGuard Ltd is not liable for:

    • Improper installation (unless carried out by us)

    • Misuse or modification of equipment

7. Product Suitability

  • The Customer is responsible for ensuring goods are suitable for their intended application

  • Technical advice provided is guidance only and does not constitute a guarantee

8. Returns (B2B)

Unlike consumer sales, returns are not automatically accepted.

We may accept returns at our discretion if:

  • Items are unused and in original condition

  • Return is requested within 14 days

  • A restocking fee may apply

Custom or special-order items are non-returnable.

9. Faulty Goods

  • Faults must be reported within 48 hours of delivery

  • We may:

    • Repair

    • Replace

    • Credit

This is at our discretion.

10. Warranty

  • Goods carry a 3–12 month warranty depending on the product

  • Warranty covers manufacturing defects only

Warranty excludes:

  • Wear and tear

  • Improper installation

  • Lack of maintenance

  • Damage caused by external factors

All warranty claims must be assessed by GearGuard Ltd before approval. The Customer acknowledges that improper installation, calibration, or maintenance of equipment may result in operational failure. GearGuard Ltd accepts no liability for losses arising from such issues unless installation has been carried out directly by GearGuard Ltd.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for:

    • Loss of profit

    • Loss of production

    • Downtime

    • Indirect or consequential losses

  • Total liability is limited to the value of the goods or services supplied

12. Indemnity

The Customer agrees to indemnify GearGuard Ltd against:

  • Claims arising from misuse of products

  • Improper installation

  • Failure to comply with safety regulations

13. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including:

  • Supply chain disruption

  • Transport issues

  • Industrial action

  • Natural events

14. Intellectual Property

All designs, drawings, documents, and materials remain the property of GearGuard Ltd.

15. Termination

We reserve the right to terminate contracts if:

  • Payment terms are breached

  • The Customer becomes insolvent

  • There is a material breach of contract

16. Governing Law

These terms are governed by the laws of England and Wales.

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