Privacy Policy

Effective Date: 25/04/2026

Company Name: GearGuard Ltd

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1. Who We Are

GearGuard Ltd ("we", "us", "our") operates this website and provides products and services related to equipment maintenance and concrete batching plant support.

We are the data controller under the UK GDPR and the Data Protection Act 2018.

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Contact Details:
Email: sales@gearguard.uk
Phone: 07732240692
Address: 81 Thamesdale, Whitby, Ellesmere Port, CH65 6QR

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2. What Data We Collect

We may collect and process:

• Identity Data: Name, company name

• Contact Data: Email, phone number, billing/shipping address

• Transaction Data: Purchase details, order history

• Technical Data: IP address, browser type, device info

• Usage Data: Website interaction data (via Wix analytics)

• Marketing Data: Preferences for communications

3. How We Collect Your Data

We collect data via:

• Website forms (contact/enquiry)

• Orders placed through our online store

• Automated technologies (cookies and analytics tools used by Wix)

• Direct communication (email/phone)

4. How We Use Your Data

We use your data to:

• Process and deliver orders

• Take and manage payments

• Respond to enquiries

• Improve website performance and user experience

• Send marketing communications (only where permitted)

• Meet legal and tax obligations

5. Legal Basis for Processing

We rely on:

• Contractual necessity – to fulfil orders

• Legal obligation – accounting and compliance

• Legitimate interests – improving services, fraud prevention

• Consent – for cookies and marketing (where required)

6. Payments & Financial Data

We accept payments through third-party providers, including:

• PayPal

• Klarna

• Clearpay

• Credit and debit card processors via Wix

These providers process your payment information securely and may collect personal data directly from you. We do not store full card details.

Each provider has its own privacy policy governing how your data is handled.

7. Sharing Your Data

We may share your data with:

• Payment providers listed above

• Delivery/courier services

• Wix (hosting, analytics, infrastructure)

• Professional advisors (accountants, legal)

• Authorities where legally required

8. International Transfers

Some providers (including Wix and payment processors) may transfer data outside the UK.

We ensure safeguards are in place (e.g. Standard Contractual Clauses) to protect your data.

9. Data Retention

We retain data only as necessary:

• Order/financial records: up to 6 years

• Enquiries: up to 12 months

• Marketing preferences: until withdrawn

10. Your Rights

Under UK law, you can:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Restrict processing

• Request data transfer

• Withdraw consent

You can contact us anytime to exercise these rights.

You also have the right to complain to the Information Commissioner's Office.

11. Cookies & Analytics

Our website uses cookies and similar technologies provided by Wix.

These may include:

• Essential cookies – required for site functionality (e.g. checkout)

• Analytics cookies – to understand how visitors use the site

• Marketing cookies – if enabled

We do not personally identify users through analytics, but data such as IP address and browsing behaviour may be collected automatically.

You can control cookies via your browser settings and through our cookie banner.

12. Data Security

We use appropriate security measures to protect your data, including secure hosting and encrypted transactions.

13. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page.